Privacy

The Privacy area demonstrates EBANX's commitment to protecting personal data and respecting individuals' privacy rights. Here you can find our Privacy Notice, Cookie Notice, Data Processing Agreement (DPA), and other privacy-related documentation explaining how we collect, use, share, store, and safeguard personal information across our products and services. Our privacy program is designed to ensure transparency and compliance with applicable data protection laws and regulations.

EBANX COOKIE NOTICE - EN

Effective Date: 2026年8月12日

This Cookie Notice is intended to explain how EBANX (or “we”) uses cookies and similar technologies to recognize when our website is visited and how its features are used by users (“you”).

To exercise your cookie preferences, use the management mechanism available in the banner displayed when you access our website. Where your consent is required for the use of cookies, it will be collected through the permissions granted via the banner. Other legal bases that justify EBANX's use of cookies include performance of a contract and, where permitted, legitimate interest.

1. What are cookies?

A cookie is a small file containing a line of code that is stored on your device and tells us about your interaction with the pages and features of our website. Cookies may be essential or necessary, analytics, functionality, third-party, advertising, persistent or session cookies, and they may serve various purposes, such as enabling efficient browsing, storing preferences, enhancing the user experience, targeting the delivery of advertising, generating statistical data, among others.

Certain cookies allow the website to identify the user's presence only during their visit; others allow the website to remember the user, for example, by identifying their preferred language or other variables relevant to enriching their experience. Some cookies may store personal data that has been provided through forms, such as name and email.

Cookies set by the website owner (in this case, EBANX) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies".

Third-party cookies enable third-party features or functionalities to be provided or to appear on our website (such as advertising, interactive content and analytics). The third parties that set these cookies may recognize your computer when you visit our website, as well as when you visit their website.

2. Why do we use cookies?

We use cookies for several reasons. Some of them are necessary for the technical and operational functioning of our website ("essential" or "strictly necessary" cookies); others allow us to track our users' interests and enhance their experience. For example, we track the number of people who access each page of our website in order to understand which content is relevant to our users. Third-party cookies, in turn, are used for advertising, performance analysis and other purposes described below.

3. What types of cookies do we use, and why do we use each one?

Necessary Cookies: these are cookies and trackers generally considered essential to enable the basic functioning of our website, such as providing secure login, allowing images to load or enabling you to select your cookie preferences.

Functional Cookies: these are generally web analytics trackers that collect information about users' use of the website, such as page views, session data and bounce rate, in order to understand and optimize the performance of the EBANX website. They may also provide enhanced experience to users, such as retaining previously defined preferences or personalized features.

Advertising Cookies: these are used for interest-based advertising, including but not limited to displaying targeted ads and integrating with social networks.

Third-Party Cookies: these are cookies installed by authorized companies other than EBANX for audience analysis, content personalization and advertising delivery purposes. To see the full list of cookies used on the EBANX website, click here.

4. How can you control cookies?

You can review and update your cookie preferences at any time through your browser settings. Refer to the “help” section for guidance on how to do so. If you use several devices, make sure that the browser on each device is configured to meet your cookie preferences. If you disable or refuse cookies, please note that some features and parts of the website may be restricted or may not work properly. In addition, some advertising networks offer the option to block specific ads. For more information, visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. Managing these preferences may not completely prevent ads from being displayed, but it does restrict tracking based on your interests.

5. Other tracking technologies, such as "Web Beacons"

In addition to cookies, we use technology known as tracking pixels (also called web beacons) to assess the performance of the website and identify which content is most relevant to our users. These pixels are invisible graphic elements embedded in web pages or emails, and they work similarly to cookies but are not stored on your device. We use web beacons in our emails to identify when they are opened, which allows us to assess the effectiveness of our communications. The information collected through this technology may be associated with personal data previously provided by you. To learn more about how we process your personal data, see our Privacy Notice.

6. Targeted advertising

Third-party companies may manage cookies to deliver advertising through our website. These companies may use information about your browsing to display more relevant ads based on your interests. The processing of personal data carried out by these third parties is governed by their respective privacy notices, available on each provider's website.

7. Changes to this Cookie Notice

The provisions of this Notice may be updated whenever necessary. We recommend that you review this Notice periodically to stay informed about any changes. If you do not agree with the changes made, you can manage your cookie preferences or stop using our website To learn about your rights as a data subject, see our Privacy Notice. If you would like to contact us, visit the EBANX Privacy Portal. Your request will be handled by EBANX's Data Protection Officer, as indicated in the Privacy Notice, within the period established by the data protection law of your country.

Privacy Documents

Public